Q: What does TSB stand for?
A: Terribly Sloppy Bank.
And this is my view after just four months! My gripes are generally about their paperwork and attention to detail.
Incident 1
The Chip and PIN card that doesn't require a PIN to shop with:
Yep, that's right "You don't need a PIN to pay for shopping, however you'll need one to withdraw money from a cash machine." Only, you need the PIN to use the card at retailers, when you're shopping. Hmmm.
Is the Nokia Lumia 1020 Reliable?
A question to which my personal answer would be no. In fact, the Lumia 1020 is the most unreliable Nokia phone I've ever bought.
I'm now on my second handset; within a week of purchasing the first, it began to reboot randomly, sometimes up to 15 times a day. If it didn't reboot it froze which needed a soft-reset (volume down and lock button together) to kick it back into life, and after one morning of reboot after reboot I had it changed at the local dealer.